Refund policy

As a small business selling perishable food products, we cannot accept returns of opened products.

• We are not responsible for damage or loss of packages due to unavailable recipient, incorrect address information, or theft.
• We are not able to change the address or cancel an order once an order has been placed.
• We need photos of damaged items and shipping slips to process a replacement if product arrives damaged.
• For refunds/returns, please email us at smokemastersbbqmemphis@gmail.com.
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at smokemastersbbqmemphis@gmail.com.